Q: Where do you ship to?
We ship exclusively to physical addresses within the contiguous United States (lower 48 states). We are unable to deliver to Alaska, Hawaii, offshore United States territories, P.O. Boxes, or military addresses (APO/FPO/DPO) due to logistical routing limitations.
Q: How much does shipping cost?
We offer free standard ground shipping for all orders of $130.00 and above. For orders under $130.00, a flat shipping fee of $15.00 is applied at checkout.
Q: How long will it take for my order to arrive?
Delivery times are calculated in business days (Monday to Friday, excluding federal holidays). Our delivery timeline is based on the following formula: Order Processing Time (1-3 business days) + Transit Time (3-8 business days) = Total Estimated Delivery (4-11 business days)
Our daily order cutoff time is 3:00 PM EST. Orders placed after this time will be processed on the following business days.
Q: Can I track my shipment?
Yes, a tracking link will be emailed to you as soon as your items are shipped. Please allow 24-48 hours for the tracking information to update in the carrier’s system.
Returns & Refunds
Q: How do I initiate a return? Before shipping your return, you must contact our customer support team at Info@frostandfoamtanks.com to request a Return Merchandise Authorization (RMA) number and obtain the correct return shipping address. If you return items without a prior RMA, it may prolong the processing of your request. Please be sure to coordinate with us beforehand so we can guide you smoothly through the process.
Q: Who pays for return shipping?
If you are returning an item due to a product defect or damage sustained during transit, we will cover all return shipping costs by providing a prepaid label. If you are returning an item due to a change of mind, you will be responsible for the actual return shipping costs.
Q: Are there any restocking fees?
No, we do not charge any restocking fees. All eligible returns qualify for a $0.00 Restocking Fee.
Q: How long does it take to receive my refund?
Once your return is received at our returns address, it will be reviewed and processed within 1-3 business days. Once processed, the refund will be credited back to your original payment method. The credit typically appears in your bank account within 5-10 business days, depending on your financial institution’s processing timelines.
Products & Quality
Q: Why does my product color look slightly different from the website photos?
The actual color of our beverage containers may display slight variations under different ambient lighting conditions or on different device screens. This is a common and expected characteristic of digital displays and home furnishings, and it will never be used as a reason to decline a standard, friendly return if you are not fully satisfied.
Q: Are capacity measurements and dimensions exact?
Due to standard physical measurement techniques, product capacities and dimensions may show minor deviations. These small variations represent standard tolerances, and we welcome you to return the item under our standard, friendly 30 business days return window if the size does not fit your operational needs.
Q: Do your wooden oak barrels require any special preparation before use?
Yes, wood possesses natural expansion properties. Before filling oak barrels with your beverages for the first time, you must perform a simple water pre-soak process. This allows the wood fibers to absorb moisture, swell, and naturally seal any tiny gaps in the wood grain.
Orders & Payment
Q: Which payment methods do you accept?
We accept major credit cards for checkout, including Visa, MasterCard, American Express, and Discover. All transactions are securely processed in United States Dollars (USD). We do not accept any digital wallets, personal checks, or bank transfers.
Q: Is my payment information secure?
Yes, all checkout transactions are secured using standard 256-bit SSL encryption. We fully comply with PCI-DSS standards, meaning we never store your complete credit card numbers or CVV codes on our servers.
Q: Can I cancel or change my order?
You may cancel your order within 12 hours of placement by contacting us at Info@frostandfoamtanks.com. Once an order has entered our shipping process, it cannot be cancelled, but you may return it for a refund after it has been delivered.
