This Privacy Policy describes how FrostAndFoamTanks collects, uses, and discloses your personal information when you visit or make a purchase from our website. We secure customer data using standard encryption protocols, ensure strict access control within our operational team, and maintain total transparency in our handling of all personal data.
Information We Collect
We collect specific details about your device and your transaction history to provide our services.
1. Device Information:
What is collected: Browser type, IP address, time zone, standard cookie data, page views, and search terms that referred you to our site.
Source: Collected automatically via log files, cookies, web beacons, or tracking pixels when you visit our website.
Purpose: To optimize site performance and detect potential security risks or fraudulent activities.
2. Order Information:
What is collected: Customer name, billing address, shipping address, email address, phone number, and necessary billing information (credit card type, expiration date, and the last 4 digits of the card number).
Source: Provided voluntarily by you when you place an order or complete checkout.
Purpose: To fulfill your order, process payments, coordinate shipping via standard carriers, and communicate order updates.
How We Use Your Information
We use the personal information we collect for the following specific purposes:
Order Fulfillment: Processing transactions, preparing items for shipment, providing billing receipts, and sending order/shipping confirmations.
Customer Support: Responding to inquiries, resolving product questions, and addressing return or refund requests.
Fraud Prevention: Scanning orders for potential security risks, automated chargeback risks, or billing address discrepancies.
Sharing Your Personal Information & Zero-Sale Policy
We only share your personal information with necessary third parties to help us use it as described above. We share data with:
E-Commerce Platform Providers: To host and operate our online store storefront.
Authorized Payment Processors: To securely process credit card transactions at checkout.
Standard Logistics Carriers (UPS, FedEx, USPS): To deliver physical packages to your contiguous United States address.
Zero-Sale Policy: We do not sell, rent, trade, or otherwise disclose your personal information to third parties for their own marketing or advertising purposes. We maintain a strict Zero-Sale Policy and protect your data from commercial broker exploitation.
Payment Security & PCI-DSS
All transaction data is encrypted during transmission using industry-standard 256-bit SSL encryption technologies.
To prevent cardholder data theft, we strictly adhere to the Payment Card Industry Data Security Standard (PCI-DSS). We do not collect or store raw credit card numbers or CVV codes on our local servers. All billing info is securely routed to our PCI-compliant payment gateway, ensuring that your financial data is handled under strict security compliance.
Cookies & Behavioral Advertising
We use cookies to enhance your browsing experience, remember your shopping cart items, and understand how visitors interact with our website. You can choose to disable cookies through your browser settings, though doing so may limit the functionality of certain checkout processes.
We may occasionally use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page.
Opt-out of targeted advertising: You can opt-out of targeted Google Ads by visiting the Google Ad Settings page.
Your Rights & Legal Compliance
Depending on your residency, you may have specific privacy rights under laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR):
Right to Know and Access: You have the right to request a copy of the specific personal data we hold about you.
Right to Rectify: You have the right to ask us to correct inaccurate personal details.
Right to Delete: You have the Right to Delete, allowing you to request that we permanently delete your personal information from our active databases, subject to certain legal exceptions (such as tax record retention).
To exercise any of these rights, please contact our support team directly at Info@frostandfoamtanks.com.
Data Retention & Minors
We retain your order information for our internal billing and tax records unless and until you ask us to delete this information.
Minors: Our website and services are not directed to individuals under the age of 18. We do not knowingly or intentionally collect personal information from minors. If you are under 18, you may not make a purchase or submit personal information to our site.
